SERVICE PHILOSOPHY AND WARRANTY

RICOH IMAGING SERVICE PHILOSOPHY

PENTAX and RICOH products are manufactured using high quality components and assembled using state-of-the-art manufacturing processes. They are designed for many years of use and together with the uncomplicated operation, this guarantees our customers years of carefree use. To be able to assist you quickly and comprehensively in the event of damage, we maintain a worldwide network of service centres. Maintenance and repairs are carried out in accordance with RICOH IMAGING's strict standards, with specially trained technicians and using genuine Pentax and RICOH spare parts.
Precautions when handling your product from RICOH IMAGING

PENTAX and RICOH products are highly technical products with many useful features. Also, some products are dust proof and water resistant, to maintain its value and function, provide regular care. Clean the camera your lenses or sport optics products regularly with a brush and a soft, dry cloth. If moisture gets on the surface of the housing or on the glass surfaces, remove it with a cloth as well. Avoid using any household cleaning agents.

Sudden temperature changes will cause moisture to condense on surfaces and is no different with your camera. When moving from air-conditioned rooms to the outdoors or entering a heated building after a walk-in cold air, your camera will fog up. This can also cause condensation to form inside the products, which may also condense on the electronics. Where possible avoid rapid temperature changes and allow your camera to acclimatise (i.e. storing it inside your jacket pocket or a photo bag, etc.) before turning it on.
For camera-specific and additional information on the safe handling of your camera, please refer to the respective operating instructions.
What should I do in case if the camera no longer works?

First, please check that the battery is fully charged and inserted correctly into the camera. If necessary, please consult the operating instructions ... (Link to Download Centre)
In the case of DSLR cameras, where possible change the lens to identify what is the cause of the malfunction.

All Pentax cameras are equipped with state-of-the-art electronics. Like a computer, a camera programme can also "crash". Error codes may appear, in such cases consult the operating instructions, remove the battery for about 5 minutes. After reinserting the battery should the error message remain, send the camera to our service department. Make sure to note any error code and inform the service centre accordingly.
IMPORTANT! Please note the following before sending in your camera:

Please understand that our service partners cannot accurately troubleshoot a problem without first inspecting the camera. Should the product be under warranty please include a copy of your proof of purchase. If the warranty of the product cannot be verified a repair estimate will be prepared. For out of warranty cases, once the camera has been inspected an estimate will be provided and only after the approval of the estimate will the repair proceed.
Shipping costs will be borne by the sender. Ensure to pack the product in suitable packaging that will protect against external influences.
Provide a detailed description of the problem, where possible provide samples images to highlight the problem and share these by email with the service partner.
If in doubt discuss with the service partner whether both the camera and lens should be sent together. To guard against loss do not send non-essential accessories, i.e.. battery, charger, and SD cards.
European Warranty

For our product purchased through authorized bona fide photographic or sport optics distribution channels are guaranteed against defects of material or workmanship for a period of twelvemonths in case of cameras and lenses, and for a period of 25 years in case of sport optics products (binoculars, eyepiece, and spotting scope) from the date of your purchase.
Service will be rendered, and defective parts (except accessories, e.g., strap, caps or case) will be replaced without cost to you within that period, provided the product does not show evidence of impact, sand or liquid damage, mishandling, tampering, battery or chemical corrosion, operation contrary to operating instructions, or modification by an unauthorized repair shop. The manufacturer or its authorized representatives shall not be liable for any repair or alterations except those made with its written consent and shall not be liable for damages from delay or loss of use or from other indirect or consequential damages of any kind, whether caused by defective material or workmanship or otherwise; and it is expressly agreed that the liability of the manufacturer or its representatives under all guarantees or warranties, whether expressed or implied, is strictly limited to the replacement of parts as hereinbefore provided. No refunds will be made on repairs by non-authorized service facilities.
Procedure During Warranty Period

Any product which proves defective during the warranty period should be returned to the dealer from whom you purchased the camera or to the official service partners you can find in the above list. If there are no representatives of the manufacturer in your country, send the product to one of the official service partners, with postage prepaid. In this case, it will take a considerable length of time before the device can be returned to you owing to the complicated customs procedures required. If the product is covered by warranty, repairs will be made and parts replaced free of charge, and it will be returned to you upon completion of servicing. If the product is not covered by warranty, regular charges of the manufacturer or of its representatives will apply. Shipping charges are to be borne by the owner. If your product was purchased outside of the country where you wish to have it serviced during the warranty period, regular handling and servicing fees may be charged by the manufacturer’s representatives in that country. Notwithstanding this, your device returned to the manufacturer will be serviced free of charge according to this procedure and warranty policy. In any case, however, shipping charges and customs clearance fees to be borne by the sender. To prove the date of your purchase when required, please keep the receipt or bills covering the purchase for at least the warranty period. Before sending for servicing, please make sure that you are sending it to the manufacturer’s authorized representatives or their approved repair shops only. Always obtain a quotation for the service charge, and only after you accept the quoted service charge, instruct the service station to proceed with the servicing.

• This warranty policy does not affect the customer’s statutory rights.
• The local warranty policies available from our distributors in some countries can supersede this warranty policy. Therefore, we recommend that you review the warranty card supplied with your product at the time of purchase or contact our distributor in your country for more information and to receive a copy of the warranty policy.
Please note
The availability of spare parts is limited. Please check the repair options with the following list and contact our service partner to find out about repair options for older products.

PLEASE FIND THE LIST OF REPAIRABLE PRODUCTS HERE
Send your DSLR cameras, lenses, digital compact cameras and Sport Optics products to the address according to your country/hometown:

The repair conditions of the service partners apply.

AUSTRIA

Rüdiger Maerz GmbH

Weidenbaumsweg 103

21035 Hamburg

Phone: 00 49 (0)40 7314077

Contact: infohamburg@fotomaerz.de

 

BELGIUM 

NIKKEN TECHNO France

4 Cour du Chêne Vert

Entreé par le 48 rue de Charenton

75012 Paris

France

Phone: 00 33 1 40 21 37 39

Contact: nikkenparis@nikkenfrance.com

 

FRANCE 

NIKKEN TECHNO France

4 Cour du Chêne Vert

Entreé par le 48 rue de Charenton

75012 Paris

Phone: 01 40 21 37 39

Contact: nikkenparis@nikkenfrance.com

 

GERMANY

Rüdiger Maerz GmbH

Weidenbaumsweg 103

21035 Hamburg

Phone: 040 7314077

Contact: infohamburg@fotomaerz.de

 

IRELAND
Dear Customer, we recommend that you send your repairs to Rudiger Maerz in Germany who are capable to service all Ricoh and Pentax products.  As the UK is no longer part of the EU, we want to advise you that shipments may be subject to duties and taxes in addition to taking more time.  Our call centre remains available for product technical questions and can be reached at, +44 (0) 207 949 0059

John Pye Ltd (Service & Repairs)

39-40 Marchington Industrial Estate

Stubby Lane

Uttoxeter

ST14 8LP

Phone: 00 44 1283 384409

Contact: jptechadmin@johnpye.co.uk

 

LUXEMBOURG

NIKKEN TECHNO France

4 Cour du Chêne Vert

Entreé par le 48 rue de Charenton

75012 Paris

France

Phone: 00 33 1 40 21 37 39

Contact: nikkenparis@nikkenfrance.com

 

NETHERLAND 

NIKKEN TECHNO France

4 Cour du Chêne Vert

Entreé par le 48 rue de Charenton

75012 Paris

France

Phone: 00 33 1 40 21 37 39

Contact: nikkenparis@nikkenfrance.com

 

Rüdiger Maerz GmbH

Weidenbaumsweg 103

21035 Hamburg

Phone: 00 49 (0)40 7314077

Contact: infohamburg@fotomaerz.de

 

SWITZERLAND

K A JAEGER AG

Oberebenestr. 67a

5620 BREMGARTEN

Phone: 056-641 21 44

Contact: jaegerag@bluewin.ch

 

UNITED KINGDOM

John Pye Ltd (Service & Repairs)

39-40 Marchington Industrial Estate

Stubby Lane

Uttoxeter

ST14 8LP

Phone: 01283 384409

Contact: jptechadmin@johnpye.co.uk